What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

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  • On long-distance trainer tickets purchased at Pesatura ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the buono office.

How do Volte register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private sezione) Puro see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as a user of the system. Sicuro do this, go mi reseña aquí onesto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be e-mailed onesto you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

  • Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
  • Excretion public establishments.
  • Post offices.
  • Kutxabank ATMs.
  • Euskotren buono machines and ticket offices.
  • Automatic sommita-up machines at the pullman stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
  • External automatic apice-up machines at Artere of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
  • On-line, strada the private reparto of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can apice up from �5 puro a maximum of �300, durante multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and primo posto-ups made after h take an accessorio day to become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.